How Service, Not Tech, Is Disrupting Legal
I felt like I had my own lawyer to deal with customer service, and the lawyer had taken the deal on contingency!
Beyond Biglaw: The Importance of A Happy Employee “Face”
It's easy for service companies -- including law firms -- to ask “too much” of their employees, with negative effects on the customer experience as a result.
Private Practice Lawyers: Rater Your Work With In-House Counsel
Please share your thoughts in this brief and anonymous survey.
Morning Docket: 02.22.12
* Vedel Browne, the man charged with robbing Justice Stephen Breyer, will enter a plea of not guilty. Why turn yourself in and then claim innocence? That makes no sense, mon. [Washington Post] * Guess which Biglaw firms helped to broker the $173B Greek debt deal? Cleary Gottlieb, Allen & Overy, and White & Case. […]